Terms and Conditions
Between:
Gleetch SRL, with registered office at rue du Postillon 17, 1180 Uccle, legally operating under the trade name “Computile”, registered with the Crossroads Bank for Enterprises (CBE) under number BE0759.714.886,
hereinafter referred to as “Computile” or “the seller”
And:
the natural or legal person purchasing products or services from the seller,
hereinafter referred to as “the client”
The following has been agreed:
1 – CONTRACT VALIDITY
All services provided by COMPUTILE are subject exclusively to these general terms and conditions. Under this contract, we commit to providing all necessary means for the completion of our interventions. The client acknowledges that COMPUTILE is only bound by an obligation of means. Any firm request for technical intervention accepted by the client implies unconditional acceptance of these terms. COMPUTILE reserves the right to modify its general terms and conditions at any time without notice.
2 – CONTRACT FORMATION
The contract is formed exclusively by telephone call, SMS, WhatsApp, Facebook Messenger, use of the form available on the website, the online booking system, or by email. An appointment is then scheduled. By express agreement between the client and COMPUTILE, confirmation by the latter of the appointment to intervene at the client’s premises on their IT equipment shall constitute irrevocable consent to the contract and validation of the prices communicated and displayed on the website. It is expressly agreed between the parties that the client acknowledges, in their dealings with COMPUTILE, the validity and evidentiary value of correspondence, intervention reports, and computer records kept.
3 – CONTENT AND DELIVERY OF SERVICES
COMPUTILE offers IT support services, installation, troubleshooting, advice, and training on market IT equipment and software. All services are provided on-site (at the client’s home or premises) or remotely on IT equipment belonging to the client. In some cases, services may be performed in our workshop (the client entrusts the equipment to the technician for certain installations that cannot be performed on-site for technical or time reasons). When returning to the workshop, the client must provide the technician with all manufacturer and/or distributor documentation and all software licenses registered on the equipment. The technician may decide to interrupt the intervention at any time if they suspect the client has not informed them of modifications made to their equipment. Our company reserves the right to refuse to install any product that is not an original product or software not accompanied by usage licenses. The technician may immediately cease the intervention if they consider that working conditions on-site are likely to endanger their safety. In all cases where the service is interrupted by the technician for any reason whatsoever, the service will be due with a minimum billing of one hour.
During an intervention, the technician may not have the required component(s) to continue the work. In this case, the technician may offer to travel to the nearest supplier to provide an urgent solution or to order the part and schedule a later appointment.
3.1 – DATA RECOVERY SERVICES
Data recovery services are limited to software recovery and do not apply in cases of mechanical failure. We employ all technical means to recover as much lost or deleted data as possible (due to error, virus, etc.). COMPUTILE may advise contacting a specialized data recovery laboratory if the situation proves more complex. Recovery cannot exceed 500 GB (500 gigabytes of computer data). Recovery, even if incomplete, will be billed at the rate in effect at the time of contract. Incomplete recovery is defined as when less than 50% of data has been recovered.
4 – PRICING AND PAYMENT FOR SERVICES
Prices are those displayed on the website and in effect at the time of booking. They are quoted in Euros including all taxes for individual clients and excluding taxes for business clients. All our rates are in accordance with Article 44, § 2 5° of the Belgian VAT Code. Additional travel fees may be charged. All troubleshooting services performed by COMPUTILE in agreement with the client are subject to a minimum billing of one hour regardless of the duration of the intervention. Beyond the first hour of intervention, any started half-hour is due. The price corresponds to an intervention performed under normal conditions and based on information provided by the client. An invoice is sent to the client by email within 72 hours of the intervention showing the total amount due. Payment is made in full by bank transfer, online payment, or mobile payment using the details provided on the invoice or in the accompanying email.
Upon the technician’s arrival, in case of client absence at the scheduled appointment, COMPUTILE reserves the right to charge travel fees of €115 incl. VAT (non-refundable) for individual clients and €115 excl. VAT (non-refundable) for business clients.
All our invoices are payable in full within 15 days of invoice dispatch. Any overdue unpaid amount will automatically incur late payment interest calculated at a rate of 10% per year, plus a penalty clause of 15% with a minimum of €150.00. Furthermore, all costs incurred in the debt recovery process will be borne by the Client.
4.1 – PREPAID HOUR PACKAGES
Prepaid hour packages are payable in advance via the “Shop” section of the website. They are valid for a limited period of one year from the date of purchase (as stated on the purchase invoice). For each on-site or remote intervention, credits are deducted from the client’s Package account in 30-minute increments started. These credits are exclusively usable for on-site or remote assistance services after an appointment has been agreed (by email, message, via online booking, or by telephone).
Upon subscribing to a prepaid hour package, the client has a withdrawal right of 7 (seven) clear days from the conclusion of the service contract (unless the contract is started before this legal period).
5 – DATA LOSS
Within the scope of services performed, the client remains responsible for data on their IT installation; COMPUTILE cannot be held liable in this regard. It is the client’s responsibility to perform regular backups of their personal data. Furthermore, in case of data loss, the client cannot under any circumstances claim damages relating to any value of data recorded on disks. Where applicable, damages compensation cannot exceed the amount of the service. COMPUTILE cannot be held responsible for any direct or indirect, material or immaterial damage relating to such data resulting from any cause whatsoever from the intervention of COMPUTILE’s technician on the client’s IT media.
6 – WARRANTY FOR SERVICES AND INSTALLATION
All interventions are guaranteed. Therefore, we cover intervention and travel costs (travel costs covered up to 10 km) incurred by the recurrence of an identical problem on the same equipment and at the same address, which was subject to intervention within the 10 calendar days preceding the problem report.
Equipment warranty is that granted by suppliers and manufacturers. Warranties do not apply when the product does not conform to its intended use and/or when maintenance and usage conditions are not respected. Similarly, the warranty does not apply if COMPUTILE has expressed reservations regarding the insufficient technical qualification of the user. In the event of an incident occurring before payment, this cannot be used to delay payment.
We guarantee interventions performed after workshop intake for 2 months. This warranty only covers the functionality that was the subject of the intake. Only parts and/or software installed are covered by our warranty. This warranty does not apply if we have expressed reservations about the product’s original condition. In this case, the simple intervention warranty will apply (10 days).
Exclusions:
- The warranty on our interventions will be refused if another party has performed an intervention without informing us beforehand.
- The warranty will not apply if the intervention has given rise to reservations, particularly regarding the inadequacy of equipment and/or software in place relative to the requested functionalities, or their obsolescence (obsolescence confirmed by the publisher or manufacturer).
7 – PRIVACY POLICY
COMPUTILE commits to respecting the confidentiality of all information brought to its attention during interventions. The client must take all measures to protect their data or, failing that, inform the technician before any intervention. COMPUTILE shall not disclose information communicated by the client and expressly designated as confidential.
Processing of personal information:
For each intervention resulting in an invoice or quote, COMPUTILE records the client’s surname, first name, postal address, email address, and telephone numbers. This information is stored on secure and encrypted digital media. Each intervention is digitally recorded for detailed tracking (Date, Time, Service performed, etc.).
In accordance with the GDPR (General Data Protection Regulation), the client has the right to access, modify, rectify, and delete personal data concerning them. To exercise this right, simply send an email to [email protected]. COMPUTILE will never share its data with third-party companies for prospecting or other purposes.
8 – LIABILITY
Our company cannot be held responsible for data loss or modification occurring following a breakdown that is the subject of our intervention, as indicated in point 6. COMPUTILE cannot be held responsible for the recurrence of a breakdown or any new breakdown following our intervention. All our interventions are recorded on an intervention report detailing the procedure(s) performed by the technician and signed by the client. COMPUTILE is covered by professional liability insurance (KBC Brussels). This insurance contract covers the financial consequences of Professional Liability that may be incurred due to bodily, material, or immaterial damage caused to third parties.
9 – NULLITY – CONTRACT MODIFICATION – FORCE MAJEURE – APPLICABLE LAW
If, for any reason whatsoever, any provision of this contract should be annulled, such nullity shall not affect the other provisions of the general terms and conditions, which shall remain in force between the parties.
These general terms and conditions are exclusively subject to Belgian law. In case of dispute, only the Courts of the Brussels judicial district shall have jurisdiction.
The performance of the seller’s obligations under these terms is suspended in the event of a fortuitous event or force majeure preventing performance. The seller shall notify the client of the occurrence of such an event as soon as possible.
In the event that any provision of these general terms and conditions of service is declared or deemed illegal or unwritten by court decision, the other provisions shall remain fully in force.
Done at Uccle, last updated on 14/10/2025.
