Computile Care
Managed IT services for SMEs in Brussels: one point of contact for all your IT.
We keep your computers up to date, we monitor your security and we step in when needed, without locking you in for three years.
They already trust us with their IT: professional associations, insurance brokers, European organisations, software publishers, law firms.
What we do every month
Your IT looked after before you need to call us.
With Computile Care, we no longer show up only when something breaks. A team runs your IT in a systematic, traceable way: we monitor every computer, we deal with what comes up and we report back to you.
Every computer checked continuously
More than 50 checks per computer, including Windows and software updates, disk encryption, firewall, antivirus, disk health and pending restarts. Whatever drifts, we fix.
Your environment documented
Your Microsoft 365 tenant, your domains and DNS, your suppliers: we keep all of it up to date and documented. The day you need it, the information is there.
A guaranteed response time
Your request is picked up within 4 business hours, 2 hours with Care Premium. One on-site visit per month is included in Uccle and the Brussels-Capital Region.
Monitoring day and night
Alerts come in 24 hours a day, 7 days a week. Our team handles them Monday to Friday, 10 am to 6 pm, excluding public holidays.
A monthly report aligned with CyFun
Every month, you receive the state of your IT and what we have done. An audit trail that helps you answer your cyber insurer’s questionnaire. It is not a certification: it is proof of ongoing care.
Independent of your licences
Care works with a local account on each computer. You do not need to upgrade your Microsoft licences to benefit from it.
Your budget
How much does Computile Care cost?
Three examples to give you an idea. The exact amount depends on your environment: we set it with you during a first call.
A practice, fully in the cloud
- Care Support for 8 computers
- 2 h of support per month included
- Microsoft 365, one domain, one office
With Care Premium, 4 h of support and Microsoft 365 backup: around €760.
An SME with a server and a NAS
- Care Support for 20 computers
- 5 h of support per month included
- Windows server, Synology NAS and UniFi Wi-Fi monitored
Without a server or NAS, fully in the cloud: around €1,130.
An organisation with two offices
- Care Enterprise for 40 computers
- 8 h of support per month, carried over for 3 months
- Network of both offices monitored
Support hours are set on your actual usage, and reviewed after 6 months.
For 5 computers, Care Support costs less than three hours of on-demand support. Licences and projects appear on separate lines.
Frequently asked questions
What we are often asked.
I already pay for Microsoft Defender. Why Care on top?
The licence protects, but nobody runs it: nobody sorts its alerts, updates Windows (no antivirus does), fixes or documents. It is the difference between a smoke detector and the service that watches the alarm and responds. Your licence stays on its own line: we do not charge you for it twice.
Why a monthly base fee?
Part of the work is done per company, not per computer: tracking updates and deciding to hold one back, your Microsoft 365 tenant, your domains and DNS, documentation, the report and the quarterly review. The base fee covers this work, from €79 to €179 depending on the complexity of your environment.
Why a minimum of 5 computers?
Below five computers, the fixed part of the work weighs too heavily on each one. A prepaid hours pack is then the right option, and we will tell you so.
With a pack, I only pay for what I use.
With a pack, one major incident can use up a large share of the year’s hours in a few days, and small projects draw on the same budget as support. With Care, the amount is fixed every month and each project is quoted separately before it starts: you know in advance what you pay, and what for.
How do I know what you do?
Every month, you receive a report: the state of your computers, the updates applied, the alerts handled, our interventions and the hours used. Every quarter, we discuss it together.
Other providers offer unlimited support.
Unlimited often comes with a three to five-year commitment and a steep exit penalty. We keep the lines separate so you do not pay for unlimited hours you never use: a clear pool of hours, carried over for 3 months, a known rate beyond it, and a twelve-month commitment.
Isn’t Windows Autopatch enough?
Autopatch is a capability, not an operation: someone still has to manage the rings, exceptions, failures and reporting. And it only covers the Microsoft world. Care also updates your browsers, Acrobat Reader, Zoom and other common software.
What if I want to stop?
The contract runs for twelve months, renews automatically and requires one month’s notice. No three or five-year commitment.
Let’s talk about your IT.
A first video call on Teams to review your computers, your licences and your needs. We then send you a costed proposal.
